At KIBYTES, we understand that when it comes to technology, reliability, responsiveness, and clarity are everything. Our Service Level Agreement (SLA) is more than just a contract — it’s a commitment to delivering consistent, high-quality service with measurable standards that our clients can depend on. We believe in being transparent about what you can expect from us, and how we will respond if something goes wrong.
An SLA defines the specific services KIBYTES will provide, the level of performance you can count on, and the guarantees we make to maintain that performance. Whether you're a growing business or an established enterprise, we know that downtime isn't an option, and delays can be costly. That's why our SLA outlines clear response and resolution processes, especially when issues are critical to your business operations.
We prioritize incidents based on their severity, meaning that urgent issues — like a complete service outage — are immediately escalated and handled by our most experienced engineers. Our team is available around the clock to support you, and we’ve built a structured approach to ensure that high-priority issues are not just acknowledged quickly, but resolved with speed and care.
KIBYTES uses proactive monitoring tools that allow us to detect and respond to problems before they affect your users. If a problem is detected, our systems immediately alert our technical response team, who begin investigating even before you contact us. This helps us minimize impact and keep your operations running smoothly.
For less critical issues, we still maintain firm commitments to ensure your concerns are addressed efficiently and effectively. Our SLA also details the steps we take to keep you informed throughout the support process. You'll receive regular updates, transparent timelines, and full documentation of every issue, including root cause analysis and recommendations for future prevention.
Every KIBYTES client receives a tailored SLA based on their specific needs, business hours, and industry requirements. Whether you're in finance, healthcare, education, or e-commerce, we work with you to define priorities and expectations that align with your goals. Need 24/7 support? Custom escalation paths? We’ve got it covered.
To support accountability, we provide regular SLA reports to track our performance and show you how we’re meeting (or exceeding) our service commitments. These insights also help us identify areas for improvement, as we constantly refine our systems and processes to better serve you.
We don’t just fix problems — we aim to prevent them. Our SLA includes proactive services such as security patching, system health checks, and scheduled maintenance notifications, ensuring your environment stays stable and secure.
Above all, the SLA is a reflection of our partnership. It’s built on trust, communication, and shared success. By clearly defining what service quality looks like, we ensure that you always know what to expect from KIBYTES — and what we’ll deliver, every time.
When you choose KIBYTES, you’re choosing a technology partner that stands behind its word. Our SLA is our promise to you — a promise of performance, protection, and peace of mind.
Commitment to COVID-19 Safety & Compliance
At KIBYTES PTY LTD, the health and safety of our clients, employees, and the community remain our top priority. We are fully committed to adhering to all COVID-19 regulations and industry best practices to ensure a safe and secure environment while delivering our services.
As a responsible service provider in security, surveillance, and technology solutions, we strictly follow:
✔ Government-Mandated COVID-19 Protocols – Compliance with all national and local health guidelines.
✔ Workplace Hygiene & Sanitization – Regular cleaning and disinfection of equipment and high-contact surfaces.
✔ Social Distancing & PPE – Use of masks, gloves, and adherence to social distancing measures where required.
✔ Vaccination & Health Screening – Our team is fully vaccinated and undergoes regular health checks.
✔ Remote & Contactless Support – Where possible, we provide virtual consultations and support to minimize contact.
We take these measures seriously to ensure the uninterrupted and safe delivery of our services to corporate and individual clients alike. Our team is trained to operate under these protocols without compromising efficiency, professionalism, or service quality.
At KIBYTES PTY LTD, we provide professional Construction Contract Agreements (CCA) for building works, ensuring transparency, compliance, and efficiency in every project. Our agreements are tailored to meet industry standards and legal requirements, offering a solid framework for successful project execution.
Key Features of Our CCA:
✔ Scope of Work – Clearly defined project specifications, materials, and workmanship standards.
✔ Project Timeline & Milestones – Detailed schedules outlining key phases of construction.
✔ Cost & Payment Terms – Transparent pricing, progress payments, and contractual obligations.
✔ Compliance & Regulations – Adherence to national and local building codes, safety standards, and legal requirements.
✔ Liability & Warranty Provisions – Clear terms for defect liability, maintenance, and warranty coverage.
✔ Workplace Health & Safety – Commitment to best practices ensuring a safe and compliant worksite.
Our CCA for Building Works ensures that all parties involved have a clear understanding of their roles, responsibilities, and obligations, minimizing disputes and ensuring seamless project completion.
